Privacy Policy

Privacy Policy of the Hotel La Particulière

Last updated February 1, 2025

1. Introduction

Hôtel La Particulière, located at 12 rue des Cordeliers, 14000 Caen, is committed to protecting the privacy of its customers. This privacy policy describes how we collect, use and protect your personal information, in accordance with the General Data Protection Regulation (GDPR) and French data protection legislation.

In accordance with the General Data Protection Regulation (GDPR), the information
collected on the site are used only within the framework of the services offered by La
particular. You have the right to access, rectify, delete and oppose
to your data by contacting: hotel@laparticuliere.fr.

2. Information collected

We collect the following information:

Personally Identifiable Information : name, first name, address, telephone number, email address, payment information.
Information about the stay : dates of stay, room preferences, special requests.
Navigation data : IP address, browser type, pages viewed on our website

3. Purposes of processing

We use your personal data to:

Manage reservations and customer service.
Improve our services and personalize your experience.
Communicate with you regarding your reservation (confirmations, invoices).
Send promotional offers, with your prior consent.
Comply with our legal obligations (particularly tax obligations)

4. Legal bases for processing

We process your personal data on the following legal bases:

Execution of a contract (management of your reservations).
Consent (sending promotional communications).
Legal obligation (compliance with legal and regulatory requirements).

5. Sharing of information

We do not sell or rent your personal information. Your data may be shared with:

Google, Google Analytics, tracking and analysis of online browsing behavior
Microsoft, Clarity, tracking and analyzing online browsing behavior
Service providers (payment services, hosting) who process your data on our behalf.
Booking.com: We have partnered with Booking.com BV, located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereinafter Booking.com) to provide you with our online booking services. Although we provide the content for this website and you book accommodation at our La Particulière property, the bookings are processed by Booking.com. The information you provide on this website will therefore be shared with Booking.com and its affiliates. This includes your personal information such as your name, contact details, payment information, the names of people travelling with you and the preferences you have indicated when making your bookings.
To learn more about Booking.com Group companies, visit About Booking.com.
Booking.com will send you a confirmation email and an email before your arrival to the property to give you more information about your accommodation and the surrounding area. Booking.com also provides customer service in over 20 languages from our local offices, to assist you 24/7. Your data is shared with Booking.com's global customer service teams to help you when you need assistance. Booking.com may use your personal data for technical, analytical or marketing purposes as described in the Booking.com Privacy Policy. This also means that your information may be shared and analyzed by other members of Booking Holdings Inc. in order to provide you with personalized travel offers or those that may be of interest to you. If required by applicable laws, Booking.com will first ask for your consent. If your data is transferred to a country outside the European Economic Area, Booking.com will put in place contractual arrangements to ensure that your personal data is always protected according to European standards. If you have any questions about Booking.com's processing of your personal data, please send an email to dataprotectionoffice@booking.com.
BookingSuite: Your personal data may be shared with BookingSuite BV, the company managing the website suite.booking.com located at Herengracht 597, 1017 CE Amsterdam, The Netherlands.
The competent authorities when required by law.

6. Data security

We implement appropriate security measures to protect your data from loss, unauthorized access, disclosure or destruction. This includes the use of encryption technologies and security protocols.

7. Your rights

In accordance with the GDPR, you have the following rights:

Right of access: you can request a copy of your personal data.
Right of rectification: you can request the correction of your inaccurate data.
Right to erasure: you can request the deletion of your data under certain conditions.
Right to restriction of processing: you can request to restrict the processing of your data.
Right to object: you can object to the processing of your data for legitimate reasons.
Right to portability: you can request that your data be transferred to another data controller.

To exercise these rights, please contact us at the following address: hotel@laparticuliere.fr

8. Cookies

Our website uses cookies to improve your browsing experience. The website uses cookies to improve the user experience. By continuing to browse the site, you agree to the use of these cookies. You can manage or disable cookies via your browser settings. For more information on our use of cookies, see our cookie policy:

What is a cookie?

A cookie is a small text file that is stored on your device when you visit a website. Cookies allow the website to recognize your device and improve your browsing experience.

How do we use cookies?

We use cookies to:

Improve the functionality of the site : Our cookies help us provide you with a smooth and personalized browsing experience.
Analyze traffic : We use cookies to collect information about the use of our site in order to improve our services.
Customize offers : Cookies allow us to show you content and offers that are of more interest to you.

Types of cookies we use

Strictly Necessary Cookies : These cookies are essential to enable you to move around the website and use its features. They do not collect personal information.
Performance cookies : These cookies collect information about how visitors use our site. This helps us understand how our site is performing and how to improve it.
Functional Cookies : These cookies allow the site to remember choices you have made (such as your language or preferences) and improve your experience.
Targeting/Advertising Cookies : These cookies are used to provide you with advertisements tailored to your interests and to limit the number of times you see an ad.

Cookie management

You can manage your cookie preferences at any time. You have the ability to block or delete cookies by adjusting your browser settings. Please note that if you choose to block certain cookies, this may impact your browsing experience on our site.

9. Consent

When you visit our site for the first time, you will be informed about the use of cookies and you will have the opportunity to give your consent. Your consent is necessary for the use of certain types of cookies.

The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

10. Changes to this policy

We reserve the right to modify this cookie policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically to be informed of any changes.

11. Changes to the Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on our website. We encourage you to review this policy periodically.

12. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Hotel La Particuliere
12 rue des Cordeliers
14000 Caen
[Phone]
hotel@laparticuliere.fr

13. Liability

The particular strives to provide information as accurate as possible. However,
The hotel cannot be held responsible for omissions, inaccuracies and deficiencies in
the update, whether by itself or by third-party partners.

14. Disputes

Any dispute relating to the use of the La Particulière website is subject to French law. It is
grants exclusive jurisdiction to the competent courts.